Chalet Ecohab

IF YOUR RESERVATION IS AN OPEN-DATE VOUCHER, PLEASE PAY CLOSE ATTENTION TO THE FOLLOWING POLICIES AND RECOMMENDATIONS.

IF YOU ALREADY HAVE A SET DATE, IT IS EQUALLY IMPORTANT TO READ THE REST OF OUR HOTEL’S POLICIES, RULES, AND RECOMMENDATIONS.

• a. First recommendation: we advise you to book your dates well in advance. Our hotel has capacity limitations, and some cabins are fully booked for 2-3 months, especially on weekends, holidays, and peak season.
• b. Voucher redemption dates are subject to hotel availability.
• c. You must adhere to the voucher's specified weekdays. WEEKDAY VOUCHERS must be redeemed during the corresponding days. If you wish to book for a weekend, you must pay the difference, and the change will be subject to the hotel’s availability. WEEKEND VOUCHERS can be redeemed on weekdays with no additional charge, but no refunds will apply.
• d. You must adhere to the season stated in the voucher. LOW-SEASON VOUCHERS must be used during the specified months. If you wish to book during high season, you must pay the difference, and the change will be subject to hotel availability. HIGH-SEASON VOUCHERS can be used during low season with no additional charge, but no refunds will apply.
• e. NO VOUCHERS are subject to refunds.

HIGH SEASON: All days in December, January, June, and July. The entire Holy Week from Sunday to Sunday. School recess week (usually in October). Holidays.

LOW SEASON: All other days not considered high season.

THE SAME POLICIES APPLY TO VOUCHERS AS TO ANY OTHER RESERVATION, as detailed below.

Keep in mind that we are a Boutique Eco-Hotel located in the countryside, not in the city (at Vereda Calabazo, Km 21 via Riohacha, La Guajira). Please PAY CLOSE ATTENTION to the following information so you can plan your itinerary accordingly:

Check-in: From 3 p.m. (special cases can be accommodated depending on availability).

Check-out: 12 noon. For every additional hour starting from 12:10 p.m., a fee of 250,000 COP will be charged, as the system automatically generates a late checkout fee.

RECOMMENDATIONS:

We recommend arriving as punctually as possible for check-in to fully enjoy your magical experience.

Bring comfortable clothing and an extra pair of sneakers, as well as a towel if you plan to go hiking.

You can arrive at our hotel on your own. Although certain parts of the road are unpaved and have inclines, it's a short distance (3 kilometers), and any 4x4 vehicle or motorcycle can reach our hotel's parking lot.

a. If you hire the transportation service through the hotel, please note that it only includes transport in one direction.

If you arrive on your own, in your vehicle, please carefully read the following instructions and recommendations:

How to Get Here: Please FOLLOW ALL THE INSTRUCTIONS on how to reach our hotel, exactly as we send them to you via WhatsApp when making the reservation. We will also send you the location on Maps or Waze.

It is IMPORTANT to be aware of the terms for modifying and canceling your reservation so we can address any eventualities in a timely manner.

MODIFICATION:

• a) You may modify the date of your reservation if you notify us at least ONE WEEK in advance of the original date. The new date will be subject to hotel availability and will not apply to high season dates.
• b) If you wish to change the date of your reservation with less than one week's notice, you may do so by paying a penalty of 30% of the total reservation value.
• c) If you make a change, you must respect the originally reserved days of the week or pay the difference if the new date has a higher rate than the initial one.
• d) You may make up to 1 date change MAXIMUM.
• e) If you want to modify your reservation with less than 24 hours' notice, YOU CANNOT, and if you do not show up, your reservation will be FORFEITED.
• f) If you booked a promotional rate and wish to make a modification, the promotion will be forfeited, and you must pay the remaining amount based on the standard price of the selected cabin, regardless of whether another promotion is available at the time.

CANCELLATION

• a) UNDER NO CIRCUMSTANCES will partial or total refunds be made for amounts paid.
• b) Any claim or request must be made BY EMAIL to the following address: reservas@hmadresierra.com. Otherwise, the request will not be addressed.
• c) You may transfer your reservation to someone else for the originally booked date. If this person wants to change the date, they are subject to the modification policies.

Our main mission is to ensure your well-being so you can enjoy a fully integrated experience. Please read the following rules carefully.

• a) Remember that RESPECT is the best introduction. Always treat our staff with respect, as they will treat you with the utmost respect and attention you deserve.
• b) SMOKING IS STRICTLY PROHIBITED inside the cabins (including regular cigarettes and electronic ones). Please use the designated smoking area, as our natural building materials (bamboo, wood, straw, etc.) could pose a fire risk.
• c) NO FOOD OR DRINKS are allowed inside the premises. If you bring alcoholic beverages (beer, whiskey, rum, aguardiente, tequila, wine, etc.) or food, there will be a CORKAGE FEE of 100,000 COP. We encourage you to drink responsibly to ensure your well-being.

We are a hotel that values family and the unique and wonderful experiences shared together.

For this reason, we welcome children in reservations, CLARIFYING THAT THEY ARE UNDER THE FULL RESPONSIBILITY OF THEIR PARENTS, as our cabins do not have special structures specifically for young children.

We love pets as much as you do and understand that they are part of the FAMILY. Therefore, it is your responsibility to ensure that your four-legged friend does their business OUTSIDE the cabin and does not damage our facilities.

IMPORTANT TO NOTE:

1. a) Only one (1) pet per cabin is allowed.
2. b) A deposit of 250,000 COP is required (this will be refunded if your pet complies with the hotel's pet policy).
3. c) Breed: A muzzle is mandatory for potentially dangerous breeds, as specified by the Colombian Police Code.
4. d) Restricted areas for pets: Pets are not allowed in the hotel’s restaurants, public areas (pool area, jacuzzi, kitchen, bar), for the comfort of other guests.
5. e) In the cabin: Pets must always be accompanied by their owner. Guests are responsible for cleaning up after their pets immediately. If any material damage occurs inside the cabin, it must be fully covered by the pet's owner. Using cabin towels, sheets, beds, blankets, or linens for pets is prohibited. Pets are not allowed in the jacuzzi. If a pet enters the jacuzzi and causes scratches, the owner must cover 100% of the item’s commercial value.
6. f) Pet health policy: Pets must comply with health regulations required by law, be free of parasites such as fleas, ticks, heartworms, etc., and carry a valid vaccination certificate.
7. g) Disturbance policy: Any direct disturbance caused by a pet will result in a warning to the corresponding guest, who must take immediate steps to stop the disturbance. If the disturbance cannot be controlled immediately, the pet must be removed from the hotel, or the guest must leave without any refunds or other compensation.
8. h) If your pet misbehaves and we notice dirt in or around the cabin (paths, restaurant, pool, and deck), you will lose the deposit.

Who we are

Our website address is: https://hmadresierra.com

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